Privacy Policy

Enjoy Lanka Properties ("we," "us," or "our") is committed to respecting your privacy and safeguarding personal information submitted through our website. This Privacy Policy explains how we collect, process, use, and protect information when you visit our platform or submit inquiries regarding real estate across Sri Lanka.

By accessing our website or utilizing our property advisory services, you acknowledge the information collection and handling practices described in this policy.

We only collect personal information that you voluntarily provide to us through website forms, direct communications, or customer service interactions. The categories of information we may collect include:

• Full Name: Provided when submitting property inquiries or contact requests.
• Contact Email Address: Used to communicate property updates, listing details, and response messages.
• Telephone and WhatsApp Numbers: Provided voluntarily for direct hotline or messaging assistance.
• Property Preferences: Criteria such as target locations, preferred property types (villa, apartment, land, commercial), budget range, and transaction intent (buying or renting).
• Inquiry Details: Custom messages, feedback, or specific criteria included in form submissions.

Note: Our website does not collect sensitive financial account details, payment cards, or government identity numbers.

When you submit an inquiry regarding a specific property listing or general real estate service, your information is processed for the following legitimate business purposes:

• Responding promptly to your specific property questions and availability checks.
• Providing comprehensive property specifications, floor plans, pricing schedules, and location details.
• Coordinating communications between our real estate advisory team and prospective clients.
• Following up regarding similar available properties that match your stated criteria.
• Providing relevant assistance throughout your property search and evaluation process.

We do not sell, rent, or trade your inquiry information to third-party marketing firms or external data brokers.

Enjoy Lanka Properties utilizes submitted information strictly for operational and legitimate service management, including:

• Fulfilling property inquiry requests and customer service communications.
• Managing, verifying, and updating property catalog listings.
• Improving platform performance, user interface layout, and browsing functionality.
• Maintaining technical security, verifying legitimate form submissions, and preventing spam or unauthorized access.
• Maintaining administrative records as required for legitimate business operations.

Personal information is treated as confidential business data. We do not sell or rent personal information to external commercial entities. Information may be shared only under the following limited circumstances:

• Essential Infrastructure Providers: Technical service providers that assist in hosting, database management, and platform operation under strict security and confidentiality obligations.
• Legal & Regulatory Compliance: Where required by applicable laws, regulatory authorities, court orders, or valid legal processes operating within Sri Lanka.

Because our platform utilizes cloud-based database and storage infrastructure to deliver fast media rendering and high service availability, website data and uploaded property media are processed through secure cloud infrastructure providers.

All cloud service integrations employ encryption protocol standards, access controls, and security configurations to protect data integrity without exposing system credentials or internal architecture.

We implement reasonable technical, physical, and organizational security measures to protect personal information against unauthorized access, loss, alteration, or misuse. These measures include encrypted communication channels (HTTPS/TLS), restricted access controls, and regular system maintenance.

Disclaimer: While we take diligent precautions to safeguard data, no method of transmission over the internet or electronic database storage can be guaranteed as 100% absolute or immune to external risks.

Personal information submitted through property inquiries is retained only for as long as reasonably necessary to fulfill your request, maintain active communications, satisfy legitimate business record-keeping needs, or comply with legal requirements in Sri Lanka.

You may contact Enjoy Lanka Properties at any time regarding the personal information you have submitted. Subject to identity verification, you may request to:

• Review or obtain details about personal inquiry data we hold.
• Correct or update inaccurate or outdated contact information.
• Request deletion of your submitted inquiry information, where retention is no longer required for active operations or legal compliance.

Our website may feature external links to social media platforms, mapping tools, or third-party resources. Enjoy Lanka Properties is not responsible for the privacy practices, security protocols, or content of external websites. We encourage visitors to review the individual privacy policies of any third-party sites visited.

Our platform and property services are intended for adult users interested in real estate transactions. We do not knowingly collect personal information from children under 18 years of age. If you believe a minor has submitted personal information through our website, please contact us immediately for prompt deletion.

We reserve the right to update or modify this Privacy Policy as our platform features evolve or legal requirements change. Any revisions will be published on this page with an updated "Last Updated" date displayed at the top.